99x Privacy Policy

1. Introduction

99x ("we", "us", "our") operates https://99x.bar, an online casino and sports betting platform serving players in Bangladesh. We recognise that when you use our platform you entrust us with personal information, and we take that responsibility seriously. This Privacy Policy sets out in plain language exactly what data we collect, for what purposes, and how long we keep it.

This policy applies to all visitors and registered users of https://99x.bar, including those who access the platform via mobile devices from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other location in Bangladesh. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

We encourage you to read this document in full. If any section is unclear, please contact our support team before continuing to use the platform. Your continued use constitutes acceptance of the terms described herein.

2. Information We Collect

We collect only the minimum personal data necessary to deliver our services safely and efficiently. The categories below describe what we collect and why.

2.1 Account Registration Data

When you create an account on 99x, we collect the following information to verify your identity and manage your account:

• Full name and date of birth (to confirm you are 21 years of age or older)
• Valid email address and a unique username
• Mobile phone number (used for account security and transaction notifications)
• Residential district or city within Bangladesh (e.g. Dhaka, Chittagong, Sylhet)
• Government-issued ID reference number (collected only during identity verification for withdrawal processing)

2.2 Financial Transaction Data

To process deposits and withdrawals, we record transaction metadata. This does NOT include your full PIN, password, or card security code for bKash, Nagad, or Rocket accounts.

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction reference ID, amount in BDT, timestamp in Bangladesh Standard Time (BST, UTC+6)
• Partial mobile account number (last 4 digits only, for your own reference)
• Deposit and withdrawal history (balance changes on your 99x wallet)

2.3 Technical and Usage Data

We automatically collect certain technical data when you use our platform, including your device type, operating system version, browser or app version, IP address (used for fraud detection and geo-compliance), pages visited, session duration, and in-game events. This data is collected in aggregate and used solely for platform optimisation and security monitoring. It is not used to build individual advertising profiles.

3. How We Use Your Information

Personal data collected by 99x is used strictly for the following purposes. We do not process your data beyond these stated purposes without your explicit consent.

• Account creation, authentication, and management — including password recovery and two-factor verification
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other local payment channels
• Fraud prevention, identity verification, and responsible gaming compliance — including age verification to ensure all players are 21 or older
• Customer support — responding to your queries, processing complaints, and fulfilling data access or deletion requests
• Platform improvement — analysing aggregate, anonymised usage patterns to improve game performance, page speed, and payment flow reliability
• Communications — sending you transactional emails and SMS relating to your account activity, security alerts, and (if you opt in) promotional offers from 99x

We will never use your personal data to discriminate, to sell targeted advertising on third-party networks, or to share information with any organisation outside the permitted categories described in Section 4 of this policy.

4. Cookies and Tracking Technologies

99x uses cookies and similar local storage mechanisms to operate the platform correctly and to improve your experience. We do not use third-party advertising cookies or cross-site tracking pixels.

Cookie Categories We Use

Our cookies fall into three functional groups. Each group is described below, together with its retention period.

You can control cookie behaviour through your browser settings or device privacy controls. Disabling essential cookies may affect your ability to log in or complete transactions on the 99x platform. Disabling analytics cookies has no impact on platform functionality.

5. Data Sharing and Disclosure

99x does not sell, rent, or trade your personal data. We may share specific, limited data with the following categories of recipients, under strict confidentiality obligations.

5.1 Payment Service Providers

When you make a deposit or request a withdrawal, we share the minimum transaction data required with your chosen payment service provider (e.g. bKash, Nagad, Rocket, Upay, or a local bank). These providers have their own privacy policies and operate independently of 99x. We recommend reviewing the privacy notices of whichever payment service you use.

5.2 Technical Infrastructure Partners

We use third-party infrastructure providers for hosting, cloud computing, and content delivery. These providers process data on our behalf under data processing agreements that prohibit them from using your information for their own purposes. Examples include server hosting and DDoS protection services. None of these partners receive marketing-relevant personal data.

5.3 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law. In such cases, we will disclose only the minimum information required and, where lawful, will notify you of such a request. We do not voluntarily share data with any government body unless legally compelled.

6. Data Security

99x implements a layered security architecture to protect your personal and financial data. While no digital system can guarantee absolute security, we apply industry-recognised controls to minimise risk and respond quickly in the event of any incident.

Our key security measures include the following controls, which are reviewed and updated on a regular schedule.

Despite these protections, you are responsible for keeping your login credentials confidential. Do not share your 99x username or password with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Account data is retained for the duration of your active account. If you close your 99x account, your personal data will be marked for deletion and removed from our active systems within 90 days, subject to any legal obligations requiring us to retain certain records for longer periods (for example, financial transaction records may be retained for up to 7 years in line with standard accounting and anti-money-laundering requirements).

Anonymised and aggregated analytics data (which cannot be linked back to any individual) may be retained indefinitely for platform research and improvement purposes.

8. Your Rights

As a user of 99x, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered username.

• Right of Access — you may request a copy of all personal data we hold about you, delivered within 30 days
• Right of Rectification — if any data we hold is inaccurate or incomplete, you may ask us to correct it
• Right to Erasure — subject to legal retention obligations, you may request deletion of your personal data from our systems
• Right to Restrict Processing — you may ask us to pause processing your data while a dispute or correction request is being handled
• Right to Withdraw Consent — for any processing based solely on your consent (such as receiving promotional communications), you may withdraw that consent at any time with immediate effect

We will respond to all valid rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for the delay.

9. Children's Privacy

99x is strictly an adult platform. Our services are intended only for individuals aged 21 years and above. We do not knowingly collect or process personal data from anyone under the age of 21. Registration on the platform requires you to confirm that you meet this age requirement.

If we discover that personal data has been collected from a person under 21 years of age, we will delete that data promptly. If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can take appropriate action.

10. Third-Party Payment Processors

When you use bKash, Nagad, Rocket, Upay, or a local bank transfer to fund your 99x wallet or to withdraw winnings, you are interacting directly with that payment provider's interface and systems. Your payment credentials — including mobile banking PINs, OTP codes, and full account numbers — are entered directly into the payment provider's environment and are never transmitted to or stored by 99x.

99x receives only a transaction confirmation token, the amount transferred, and a timestamp after each successful transaction. This information is the minimum necessary to credit or debit your 99x wallet correctly. We are not responsible for the privacy practices of bKash, Nagad, Rocket, Upay, or any bank. We encourage you to review the privacy notices published by those services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice at least 7 days before the change takes effect.

Your continued use of 99x after a policy update constitutes your acceptance of the revised terms. If you do not agree with any updated version of this policy, you should discontinue use of the platform and may contact us to exercise your data rights as described in Section 8.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99x handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, in both English and Bangla.

Email: [email protected]

Please include your registered username and a brief description of your query in your message. Our team aims to respond to all privacy-related enquiries within 2 business days.