Player Safety

Responsible Gaming at 99x

We want every player in Bangladesh to enjoy gaming as entertainment — safely, responsibly, and within their means.

21+
For Adults Aged 21 and Above Only
Gambling is not permitted for anyone under the age of 21. Please play responsibly.
Our Commitment

Why Responsible Gaming Matters

At 99x, we believe that gambling should always be a form of entertainment — never a way to earn income or escape personal problems. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care toward every player seriously. Our responsible gaming framework is built to give players the tools, knowledge, and support they need to stay in control.

Responsible gaming is not just a policy — it is a core value at 99x. We continuously invest in player protection features, staff training, and partnerships with support organisations to ensure that gaming on our platform remains safe, fair, and fun for everyone who chooses to play with us.

🛡️
Self-Exclusion
Temporarily or permanently block access to your account when you need a break.
⏱️
Time-Out Feature
Set a cooling-off period of 24 hours up to 6 weeks to pause your gaming activity.
💰
Deposit Limits
Control how much you deposit daily, weekly, or monthly to stay within your budget.
🔒
Account Security
SSL encryption and two-factor authentication keep your account and funds protected at all times.
📊
Activity Tracking
Monitor your betting history and session duration with detailed account statements.
🤝
24/7 Support
Our Bangladesh-based support team is available around the clock via live chat and email.
Know the Signs

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of how long they have been playing or how much they bet. Recognising the warning signs early is the most important step toward getting help. Common indicators include spending more money than you intended, chasing losses after a bad session, neglecting work, family or daily responsibilities because of gambling, feeling anxious or irritable when not gambling, and borrowing money to fund bets. If any of these apply to you or someone you know, please reach out to our support team right away.

Important: Gambling is meant to be fun. If it is no longer enjoyable and feels like an obligation or compulsion, please take a break and contact our support team at [email protected] immediately. Help is available 24/7 in English and Bangla.
Player Tools

Tools to Help You Stay in Control

99x provides a range of practical tools that you can activate directly through your account settings or by contacting our support team. These tools are free, confidential, and take effect promptly.

  • 📅
    Session Time Limits
    Set a maximum daily or weekly gaming session duration. When your time is up, the platform will automatically log you out and remind you to take a break.
  • 🚫
    Self-Exclusion
    Request a self-exclusion period ranging from 30 days to permanent. During this period, you will be unable to log in, deposit, or place bets. Contact support to activate immediately.
  • 💳
    Deposit Limits
    Define the maximum amount you can deposit over any given period. Limits take effect immediately, and any increase requires a mandatory 7-day review period to prevent impulsive decisions.
  • ⏸️
    Time-Out Period
    Take a short break from gambling by activating a time-out of 24 hours, 1 week, or up to 6 weeks. Your account is paused but not permanently closed — ideal for players who need a temporary pause.
  • 📈
    Play History Review
    Access a detailed breakdown of your betting activity, session lengths, wins, and losses at any time. Reviewing your history regularly helps you stay aware of your habits and spending patterns.
💬
Need Immediate Help?
Our support team is available 24/7 in English and Bangla. If you feel gambling is becoming a problem, reach out now — no judgement, just support.
[email protected]
Common Questions

Frequently Asked Questions

You can request a deposit limit by contacting our 24/7 live chat support or emailing [email protected]. Our team will apply the limit to your account within minutes. You can set daily, weekly, or monthly limits, and any request to increase a limit requires a 7-day cooling-off period before it takes effect.
Once self-exclusion is active, your account is immediately locked. You will not be able to log in, make deposits, or place any bets for the duration you chose. You will also be removed from all promotional mailing lists. To re-activate after the exclusion period ends, you must contact support and complete a re-entry verification process.
Yes. 99x uses SSL encryption on all transactions and account activity. Player funds are held securely, and all game outcomes use certified RNG (Random Number Generator) technology to ensure fair results. We also support local payment methods like bKash, Nagad, and Rocket for fast and reliable deposits and withdrawals.
Contact our support team immediately at [email protected] or via live chat. Our trained support agents are available 24/7 in English and Bangla. They can activate a time-out or self-exclusion on your account right away, and provide guidance on professional counselling resources available in Bangladesh.
Our Promise

Playing at 99x is Always Your Choice

99x is committed to providing a gaming environment where players from Dhaka, Chittagong, Sylhet, and across Bangladesh can enjoy sports betting and casino games as a leisure activity. We enforce strict age verification — no one under 21 is permitted to open or operate an account. Our systems are designed to detect unusual spending patterns early, and our team is trained to approach at-risk players with care and confidentiality.

We are continuously improving our responsible gaming toolkit based on player feedback and industry best practice. If you have suggestions for new features or tools that would help you manage your play, write to us at [email protected]. Your safety and wellbeing come before any commercial consideration at 99x.

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